FAQS Questions and answers on Warranty, Repairs and Parts
Here you can find our most frequently asked questions regarding our Products, Repairs and Services.
If you do not find the answer you are looking for please do not hesitate to call us on 01825 705777 or email
CONTACT, LOCATION & DELIVERY
Can I contact you out of your working hours?
Please call 01825 705777 and leave a message on the answer machine or email firstname.lastname@example.org
How long does a delivery take?
Where do you deliver to ?
We deliver all across the UK and Northern Ireland. If you want a delivery outside the UK please email email@example.com to discuss options.
Where are you based ?
Have you got parking at your shop?
Yes, we have off-road parking with space for cars, vans and lorries.
What areas do you cover ?
We cover the whole of South and South East of England, including inner and outer London. We can go further a field , please email firstname.lastname@example.org or call 01825 705777 if you are out of this area to arrange an individual service or repair.
SERVICE & REPAIRS
My machine needs a service , how do I book it in?
How long does a repair take ?
The time taken to repair a machine does vary depending on the fault, manufacturer and the model, however, the average repair is usually between 30 – 90 minutes. Please contact us for more information email@example.com.
How long does a service take?
It usually takes one hour to service a hot water pressure washer or medium/scrubber dryer. A cold water pressure washer or small scrubber dryer usually takes 30 minutes. Please contact us for more information firstname.lastname@example.org.
How do I start a service agreement plan?
Are all repairs supplied with a warranty?
Any parts fitted on a repair or service are subject to an additional 12-month warranty (subject to manufacturers terms and conditions).
What do you sell in your shop?
What brand of machine do you sell?
Can I part exchange my old machine?
Yes, we do accept part exchanges ( subject to inspection ). Please email email@example.com with details of your machine or call 01825 705777
Can you send me information relating to a particular machine or equipment?
It is our aim to have each products brochure available also we have a full description next to every machine in our shop section on the website. However, if you cannot find what you are looking for, we are happy to email you any details. Please email firstname.lastname@example.org or call 01825 705777