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FAQS Questions and answers on Warranty, Repairs and Parts

Here you can find our most frequently asked questions regarding our Products, Repairs and Services.

If you do not find the answer you are looking for please do not hesitate to call us on 01825 705777 or email

CONTACT, LOCATION & DELIVERY

Can I contact you out of your working hours?

Please call 01825 705777 and leave a message on the answer machine or email enquiries@pressureclean.co.uk

How long does a delivery take?

We aim to deliver spare parts and accessories within 1-2 working days. For machines, non-stock items and special order items, delivery times vary,  so please contact us for more information – 01825 705777 or email enquires@pressureclean.co.uk

Where do you deliver to ?

We deliver all across the UK and Northern Ireland. If you want a delivery outside the UK please email enquiries@pressureclean.co.uk to discuss options.

Where are you based ?

We are based in Uckfield , East Sussex. We have mobile technicians that can come to your place of work to service or repair your machine. We cover Surrey, Sussex, Hampshire, Kent and London areas.

For further information please email enquiries@pressureclean.co.uk  or call 01825 705777

Have you got parking at your shop?

Yes, we have off-road parking with space for cars, vans and lorries.

What areas do you cover ?

We cover the whole of South and South East of England, including inner and outer London. We can go further a field , please email enquiries@pressureclean.co.uk  or call 01825 705777 if you are out of this area to arrange an individual service or repair.

 SERVICE & REPAIRS

My machine needs a service , how do I book it in?

Please call 01825 705777 to book your service or use our contact form

How long does a repair take ?

The time taken to repair a machine does vary depending on the fault, manufacturer and the model, however, the average repair is usually between 30 – 90 minutes. Please contact us for more information enquiries@pressureclean.co.uk.

How long does a service take?

It usually takes one hour to service a hot water pressure washer or medium/scrubber dryer. A cold water pressure washer or small scrubber dryer usually takes 30 minutes. Please contact us for more information enquiries@pressureclean.co.uk.

How do I start a service agreement plan?

Please call 01825 705777  or email enquiries@pressureclean.co.uk to create a service agreement plan.

Are all repairs supplied with a warranty?

Any parts fitted on a repair or service are subject to an additional 12-month warranty (subject to manufacturers terms and conditions).

SHOP

What do you sell in your shop?

We sell a range of commercial and domestic pressure washers, spare parts, accessories and cleaning detergents and chemicals. We do not hold a full range of machines, so please call ahead on  01825 705777 or email enquiries@pressureclean.co.uk if you are looking for a specific machine or part.

What brand of machine do you sell?

We sell Karcher, Nilfisk and Mac machines. For any other machine enquiries, please call us on 01825 705777 or email enquiries@pressureclean.co.uk.

Can I part exchange my old machine?

Yes, we do accept part exchanges ( subject to inspection ). Please email enquiries@pressureclean.co.uk with details of your machine or call 01825 705777

Can you send me information relating to a particular machine or equipment?

It is our aim to have each products brochure available also we have a full description next to every machine in our shop section on the website. However, if you cannot find what you are looking for, we are happy to email you any details. Please email enquiries@pressureclean.co.uk or call 01825 705777